Return & Refund Policy

General Return Policy

At Bowers Supply, we take pride in the quality of our products. Because many of our products are made to order and/or customized, we do not accept returns or exchanges except as described below.

Damaged or Defective Products

If your order arrives damaged, defective, or has a manufacturing defect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos and/or videos of the product and packaging (if applicable)

After reviewing your claim, Bowers Supply will, at our discretion:

• Repair the product,
• Replace the product with the same or equivalent item, or
• Provide another appropriate remedy if repair or replacement is not possible.

We do not offer refunds for products that are damaged due to misuse, normal wear and tear, improper installation, or accidental damage after delivery.

European Union Customers

If you are purchasing from a country within the European Union, you may have certain rights under the EU Consumer Rights Directive.

Right of Withdrawal

For eligible purchases, consumers residing in the European Union have the right to withdraw from their purchase within 14 days of receiving their order without giving a reason.

However, under Article 16 of the EU Consumer Rights Directive, this right does not apply to:

• Goods made to the consumer's specifications.
• Clearly personalized or custom-made products.

If we offer any non-custom products that qualify for the Right of Withdrawal, EU customers must notify us within 14 days of delivery. Returned items must be unused and in substantially the same condition as received. Unless otherwise required by law, customers are responsible for return shipping costs.

EU customers may request to cancel their order for a full refund at any time before fulfillment or production begins. Once fulfillment or production has started, custom and made-to-order items cannot be canceled, returned, or refunded.

Contact Us

If you have questions about your order or need to report a damaged product, please contact us at:

Email: orders@bowerstattoosupply.com

Please include your order number so we can assist you as quickly as possible.

You can sign into your customer account to start the process: https://shopify.com/31604637834/account